Overview of Remote Generator Monitoring
The last thing you want when a generator or UPS system is needed, is for it to fail. This could be a tiny event that accounts for a mere fraction of the year, however this is exactly what the system has been installed for.
UPS and generator systems do need maintenance from skilled and trained engineers to ensure they work when they are needed.
How can an M2M system help an end user?
Peace of mind and fixed costs
Quite simply if you partner with the correct back up power supplier they will be able to provide a service package which gives you a fixed cost with no nasty surprises. If back up power systems are called into action or indeed need a reactive service visit then an M2M system can alert the supplier and indicate necessary measures.
The M2M system can log and monitor any SLA (service level agreements) that will almost certainly be in place and performance reports can be generated as an audit trail to ensure SLA’s are being met. If you are paying gold level prices you need to know your supplier is delivering a gold level service. M2M solutions can provide you with this.
If there is no M2M system in place and no maintenance and service contract in place then your back up power solution is in a risky place and may fail when it is needed the most.
Monitoring Solutions that Reduce Costs
In general M2M solutions have the most gain when assets are highly distributed and especially when there is a mobile workforce servicing these assets. Even small gains when multiplied across a fleet of service engineers can propagate into significant savings.
Better fix first time rates
M2M solutions can give you a rich depth of information on any reactive service visits that are needed. This significantly increases the ability to deploy the right engineers equipped with the correct parts to fix on the first visit.
Support Call Lengths Are Reduced
Less time is needed for time intensive telephone support calls. This burns up your time and your customer’s time which of course equates to cost. An M2M solution will enable your team to identify the need for service visits and what needs to be delivered potentially before your customer will even know.
Service visits can be reduced
As a result of managing remote assets more effectively with a more real time, richer data set you can plan and deploy personnel more effectively. This will have an impact on the total number of service visits per annum.
Value added sales proposition
If your organisation has been supplying systems and some form of ‘manually driven’ maintenance contract this is a great start. Leveraging the use of an M2M solution you can now up sell to both your existing and new customers.
Why would an end user not want to have guaranteed levels of up time with guaranteed response levels?
More customer touch points
It is a known fact that more customer touch points equals more revenue. M2M solutions allow you to keep in close contact with your customers which allows you to have visibility on more opportunities.
Increasing market share
In the world of back-up power solutions there is the usual spectrum from early adopters to slow adopters of new technology and business models.
There are clearly back up power solutions with a compelling and mature M2M proposition (we know we sell to them!), any back up power solution provider that does not have this as an offering will be losing ground to the providers that do.
The way many business sectors are going is actually to offer a payment per hour used business model minimizing/eliminating the up front capital cost of hardware. With these business models an M2M solution is imperative to manage the assets and deliver compelling SLA’s.